Forums Active Intelligence Server AIS 2.0 Beta

This topic contains 3 replies, has 3 voices, and was last updated by  debbie_harry 1 year, 9 months ago.

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    I saw the Beta 2.0 version available as download and I tried to install. All seems fine. The databases get populated with tables (annotations only 1 table, is that correct?) and the installer says it has finished and installation is complete.

    Upon starting AIS the tomcat is running but the ais app is producing a blank screen (http://localhost:8080/ais). Nothing is showing.

    When inspecting the page in the browser the following errors are found:

    Uncaught ReferenceError: app is not defined
        at sso.js:11
    angular.js:4920 Uncaught Error: [$injector:modulerr]$injector/modulerr?p0=activei&
        at angular.js:38
        at angular.js:4920
        at q (angular.js:403)
        at g (angular.js:4880)
        at eb (angular.js:4802)
        at c (angular.js:1914)
        at Sc (angular.js:1935)
        at ue (angular.js:1820)
        at HTMLDocument.<anonymous> (angular.js:33367)
        at i (jquery-2.2.1.min.js:2)

    I do not know if this is any help for you guys.

    Nice to see some progress on the 2.0 version. Thanks for that :-).

    Kind regards,



    Hi Jeroen,

    Thank you for posting your query for blank page after installation, we suspect that the installation may have not been done properly.

    We suggest that select a time slot from the link. so the support team can provide you interactive support through screen share.

    Alternatively drop us email at





    Thanks for responding.
    I did a full reinstall and this time it seems to work all fine.

    One question about the upgrade : Will all the dashboards etc. need to be recreated in the new version? Or will they work when the final 2.0 is coming?




    Hi Jeroen,

    For provide better customer interface and improve the performance we have made significant changes to dashboard underlying technology which in turn may have created some inconvenience to AIS 1 series users, however we are assuring that these steps were taken purely to improve the overall customer interface and improved performance of AIS dashboards.

    We are afraid that any dashboard created in any previous versions of AIS would not work/supported with the latest version i.e. AIS 2.0 and beyond.

    We apologies for any inconvenience it may have caused our existing users.

    BR, Debbie

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